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POLICIES

Please thoroughly read through all policies.

All new clients are required to fill out a new client form signing off on all policies.

 

Cancellation and lateness Policy:

Your favorite stylist's time is valuable, so we have a policy that gives them an opportunity to serve another client if you realize you can't make it here for your appointment. A deposit of 50% will be due when you book an appointment with us. We kindly ask for at least 48 hours notice if you wish to cancel or rebook your visit. If you are a no-show for your appointment, or cancel within the 48hr period you will not be able to make another appointment until 100% of your missed appointment price has been paid. If a card is on file through Vagaro, you will be charged that remaining balance for the service. If you reschedule less than 24 hours before your appointment we will keep your 50% deposit and kindly ask that you leave a new deposit for the new appointment time. At this time, all deposits are final. If you think you are going to be late, please call Yana at (443) 339-4609 as soon as possible so that arrangements may be made if needed!! We will allow up to 15 minutes past your appointment for lateness. It is solely up to Yana's professional discernment to still take a client past 15 minutes.

Service Adjustment Policy:

Your satisfaction is our highest priority. If you are not completely content, please let us know during your service or within 7 days after your service has been performed.  We are committed to making any needed correction, as long as it falls within the services discussed and agreed upon during the consultation. We will be pleased to accommodate you free of charge in most circumstances. All services are non-refundable.

new client policy:

All new color clients are required to fill out a consultation form, book a zoom consultation with Yana, and sign a consent waiver before booking a color service. This is to ensure the timing of your service is correct as most color services will include a cut, and big transformations can vary depending on each client's individual needs. Failing to book adequate time for your service may result in a cancellation and loss of deposit. 

Salon Etiquette:

Discriminatory or derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving inappropriate, intoxicated or if their state of health may influence the effects of the service.

Confidentiality and Privacy:

Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.

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