Please thoroughly read through all policies.
All new clients are required to fill out a google form signing off on all policies.
Cancellation and lateness Policy:
Your favorite stylist's time is valuable, so we have a policy that gives them an opportunity to serve another client if you realize you can't make it here for your appointment. A deposit of 50% will be due when you book an appointment with us. We kindly ask for at least 24 hours notice if you wish to cancel or rebook your visit. If you are a no-show for your appointment, or cancel same day you will not be able to make another appointment until 100% of your missed appointment price has been paid. Alternatively if a card is on file, you will be charged that remaining balance for the service. If you reschedule less than 24 hours before your appointment we will keep your 50% deposit or you will be responsible for paying 50% of the price of the original appointment before you can make another appointment with us. If you think you are going to be late, please call the salon at (410)646-8115 as soon as possible so that arrangements may be made if needed!! We will allow up to 15 minutes past your appointment for lateness. Anything more than 15 minutes past your original appointment time you will be considered a no-show, even if you have called to notify the salon.
Saved Payment Method:
All guests' payment methods are safely and securely stored on file using our industry-leading POS system.
Service Adjustment Policy:
Your satisfaction is our highest priority. If you are not completely content, please let us know during your service or within 7 days after your service has been performed. We are committed to making any needed correction, as long as it falls within the services discussed and agreed upon during the consultation. We will be pleased to accommodate you free of charge in most circumstances.
If you are unsure of how much time you should book, please call the salon at (410)646-8115 so that we can assist you with booking. Failing to book adequate time for your service may result in a cancellation and loss of deposit.
Product Return Policy:
A very lightly used product may be returned by the next scheduled appointment you have with us. Please contact us with your concerns as soon as possible after using the product.
Discriminatory or derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.